INDIANAPOLIS, June 30, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report (1) - http://www.inin.com/resources/Documents/Newsletter-featuring-the-2014-Gartner-Magic-Quadrant-for-Contact-Center-Infrastructure.pdf

The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence Contact Center Automation newsletter, which can be obtained by visiting - http://www.inin.com/resources/Documents/Newsletter-featuring-the-2014-Gartner-Magic-Quadrant-for-Contact-Center-Infrastructure.pdf.

According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report - http://www.inin.com/resources/Documents/Newsletter-featuring-the-2014-Gartner-Magic-Quadrant-for-Contact-Center-Infrastructure.pdf - are "high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure."

Interactive Intelligence has been positioned as a Leader in Gartner's Magic Quadrant for Contact Center Infrastructure, Worldwide report for six consecutive years.

"We believe that our consistent placement in Gartner's Leaders Quadrant is because we're always looking ahead to what kind of technology innovation will give customers more value," said Dr. Donald E. Brown, founder and CEO for Interactive Intelligence. "Today, we see this next innovation as a result of using the cloud and hybrid solutions in entirely new ways to give organisations unprecedented speed of deployment, scalability, reliability, and unique functionality to more positively engage their customers."

In 1997 Interactive Intelligence introduced its all-in-one IP communications software suite, Customer Interaction Center - http://www.inin.com/solutions/Pages/Contact-Center-Software.aspx™ (CIC), to deliver multichannel applications minus the cost and complexity introduced by multipoint products.HP Pavilion dv2 dv2-1100 dv2-1000 Entertainment Notebook PC battery

CIC, which can be deployed in the cloud or on-premises, offers contact centre automation, unified communications, and business process automation functionality. Vertical specialisations include financial services, insurance, debt collection and utilities.

For more information about CIC, visit http://www.inin.com/solutions/Pages/Contact-Center-Software.aspx.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company's 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact centre, unified communications, and business process automation. Interactive Intelligence is among Software Magazine's 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees' Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.

Interactive Intelligence can be reached at +61 2 8918 4878 or info_aunz@inin.com; on the Net: www.inin.com/au-nz ;on Twitter at www.inin.com/twitter; on Facebook at www.inin.com/facebook or on LinkedIn at www.inin.com/linkedin

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.HP ProBook 4510s 4515S 4710S HSTNN-OB89 IB89 battery

(1) Gartner, "Magic Quadrant for Contact Center Infrastructure," by Drew Kraus, Steve Blood, and Sorell Slaymaker, May 22, 2014.

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.